★ Free guide

I Revoked Autopay. The App Still Took Money.

Sent your letter and still got debited? Here is what to check and what to tell your bank.

Quick checklist

Most of the time the notice came too late or went to the wrong place.

  1. 1

    Check the date

    Your bank stop-payment notice should reach the bank at least 3 business days before the next debit. A debit already in process may still go through.

  2. 2

    Check where you sent it

    Use the app's support email or in-app chat. Keep a screenshot or a copy with the date.

  3. 3

    Check the bank side

    Ask your bank to put a stop payment on that company name for future debits. If you called, your bank may ask you to confirm in writing within 14 days. If it asks and you don't, the stop can lapse, so send it right away.

  4. 4

    Ask the bank about the charge that posted

    Banks have their own process for a debit that posts after you revoked authorization. Ask what they need from you and how long you have.

  5. 5

    Handle any balance another way

    Revoking autopay stops the automatic pulls. It doesn't cancel the advance. Check your agreement for what you still owe.

What to say to your bank

Copy it and fill in the brackets.

I revoked [Company name]'s authorization to debit my account on [date]. I have a copy. Please stop future debits from [Company name] on my account ending in [last 4 digits]. A debit of [$amount] posted on [date] after I revoked. Please tell me how to handle it and what you need from me.

Using a cash advance app?

We have ready letters for these apps with the app's own terms filled in.

Questions

Why did the app take money after I revoked?

Common reasons: the notice came too close to the due date, or went to the wrong place. Keep copies and ask your bank what it can do.

Does deleting the app stop the debits?

Usually not. Deleting the app doesn't end the authorization you gave. Send a written notice and tell your bank.

Does revoking cancel what I owe?

No. It only stops automatic withdrawals. Any balance depends on your agreement with the company.

Is this legal advice?

No. This is general information and a self-help template. Check your own agreement and ask your bank about its process.

Need the letters?

Ready letters for 12 cash advance apps. $5 per app with the bank letter free.

Pick your app →